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Come out better and stronger post COVID-19

It is difficult to stay positive and focused on goals when businesses aren’t operating due to the lockdown but this is the perfect time to evaluate your systems and processes so you can come out better and stronger after COVID-19. This article provides some helpful tips about how you can use the lockdown period effectively, to give your business a competitive edge.

Come out better and stronger post COVID-19

It is certainly been hard for all of us during these unprecedented times. As an Alcohol Licensing lawyer, I am most aware of the impact of COVID-19 on the hospitality industry. The hospitality industry has been hit really hard, but we must not forget that the lockdown won’t be forever. Normality will return, hopefully,  in a not so distant future.

Here are some of my recommendations about what you can do now to make sure that you come out better and stronger once this crisis is over. Check to make sure that:

  1. your managers’ register is all up to date. If you own/operate multiple premises make sure the registers are up-to-date for all premises;
  2. your Incident Register is updated. Any incident that happens on your premises should be recorded in an incident log. Make sure that it is up-to-date and in order;
  3. any management changes have been appropriately notified to the DLC and police. If not, then attend to those;
  4. staff training has been completed and records are maintained. Ensure that your Staff Training Register is updated so when it is time to renew your licence you can provide evidence that you’ve been running staff training sessions, be it simple staff meeting notes/minutes or staff training record template.
  5. you, as a business owner, have some type of staff training policy in place. If you don’t have one, then use this time to prepare one so that you can roll it out when you’re operational. Seek advice if you’re unsure what needs to be included in staff training policy.
  6. you get staff to complete ServeWise online training while they are in lockdown, provided they have access to a computer and internet. This will save time when you’re up and running as you won’t need to run a training session for a few months if staff have already completed this training;
  7. your Building Warrant of Fitness and food registration etc. are up-to-date;
  8. your Host Responsibility Policy is up-to-date and includes Kiwi Access card as a form of ID that you can accept.
  9. Prohibited persons’ signage is appropriately displayed; and
  10. Security systems such as CCTV are working.

If you need further advice and/or help in developing in-house systems and processes, please feel free to contact us.


This article is current as at the date of publication and is only intended to provide general comments about the law. Harkness Henry accepts no responsibility for reliance by any person or organisation on the content of the article. Please contact the author of the article if you require specific advice about how the law applies to you.

For further information

Pervinder Kaur - Harkness Henry Associate

Pervinder Kaur

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